Edgeelegance ("we," "us," or "our") operates under Prismpeak It Technology Private Limited. Our goal is to ensure you have a smooth shopping experience. We recognize that you may need to cancel an order, and we've created this Cancellation Policy to clarify the process. If you have questions or require assistance, our customer support team is ready to help. Thank you for choosing edgeelegance, where your satisfaction is our priority.  

Eligibility  

We make every effort to accommodate order cancellations. However, orders that have already been processed, shipped, or involve custom-made or personalized items may not qualify for cancellation. To determine your order's eligibility, please check its status in your account dashboard or reach out to our customer support team. For the best chance of successful cancellation, initiate the process as soon as possible. Note that certain promotional or discounted items might have different cancellation eligibility criteria.  

Timeframe  

Customers can cancel their orders within a designated timeframe after placing them. This cancellation window may vary based on the order's processing status. Once an order has been processed or shipped, it may no longer be eligible for cancellation. Check your account dashboard to see if your order falls within this timeframe. Please be aware that orders made during busy seasons or promotional events may have different cancellation timeframes.  

Cancellation Procedure  

To cancel your order, log in to your account, go to the 'Order History' section, find the order you wish to cancel, and select the 'Cancel' option. Follow the instructions provided on-screen to complete the cancellation. If you face any issues or have questions, our customer support team is here to assist you. Cancellations must be completed within the specified timeframe and before the order is processed or shipped.  

Refund Process  

Once a cancellation of an eligible order is successfully completed, refunds will be processed promptly using the original payment method. If you have any concerns about your refund, please contact our customer support team. We are committed to making the refund experience as easy as possible for our customers.  

Exceptions to Cancellations  

Orders for personalized or custom items are not eligible for cancellation once production begins. Additionally, orders that have been processed, packaged, or shipped cannot be canceled. Special promotions, clearance items, or limited-edition products may have different cancellation policies. Please review product details and terms before placing your order. Our customer support team is available to provide clarification and support.  

Legal Disclaimer  

Our cancellation policy is subject to change without notice. While we strive to provide accurate information, we cannot guarantee that all details on our website are error-free or current. By using our website and services, you agree to waive any claims related to reliance on the information provided, including our cancellation policy. We reserve the right to refuse or cancel any order at our discretion. In case of any discrepancies between the information on our website and other communication channels, the website information will take precedence.  

Contact Information  

If you have any questions or concerns about our Cancellation Policy, please reach out to us at prismpeakittechnologies@gmail.com